I entered the wrong password when connecting my brokerage and now I can't retry - what should I do?
Some brokerage connections lock after multiple failed attempts for security reasons. Here's what to try:
- Go to Track → Net Worth and find the stuck connection attempt - try clicking on it to see if there's a retry or reconnect option
- Try opening an incognito/private browser window and reconnect from there (clears any session cookies that may be interfering)
- If you're locked out of your brokerage entirely (not just PortfolioPilot), reset your brokerage password first, then try reconnecting
Workaround while you sort it out:
- Upload your holdings manually: click "Add an asset" → Securities → "Enter or copy/paste securities" or upload a PDF/CSV statement
- This gives you full analysis even without a live connection
If the issue persists, contact support@portfoliopilot.com with the brokerage name and a description of what you're seeing.