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I entered the wrong password when connecting my brokerage and now I can't retry - what should I do?

Some brokerage connections lock after multiple failed attempts for security reasons. Here's what to try:

  • Go to Track → Net Worth and find the stuck connection attempt - try clicking on it to see if there's a retry or reconnect option
  • Try opening an incognito/private browser window and reconnect from there (clears any session cookies that may be interfering)
  • If you're locked out of your brokerage entirely (not just PortfolioPilot), reset your brokerage password first, then try reconnecting

Workaround while you sort it out:

  • Upload your holdings manually: click "Add an asset" → Securities → "Enter or copy/paste securities" or upload a PDF/CSV statement
  • This gives you full analysis even without a live connection

If the issue persists, contact support@portfoliopilot.com with the brokerage name and a description of what you're seeing.

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