I was charged unexpectedly. How do I get a refund?
If you were charged unexpectedly - such as when you thought you had already canceled your subscription - email support@portfoliopilot.com with your account email. We'll investigate and get to the bottom of it.
If you have an active paid subscription and want to stop future billing:
- Open Subscription.
- Click Downgrade to the Free plan.
- You'll keep access until the end of your current billing period.
Billing is handled by Stripe - PortfolioPilot doesn't store your full credit card details. If you believe you were charged in error, email support@portfoliopilot.com - we'll investigate and fix it asap.