I was charged unexpectedly. How do I get a refund?
If you were charged unexpectedly — such as when you thought you had already canceled your subscription — email support@portfoliopilot.com with your account email. We'll investigate and get to the bottom of it.
Note about the trial: PortfolioPilot's trial does not require a credit card and will therefore not result in a charge. At the end of the trial, you'll be asked which plan you want to continue on — you can pick the free plan at no cost, or choose Gold, Platinum, or Pro if you want to keep premium features.
If you have an active paid subscription and want to stop future billing:
- Open Subscription.
- Click Downgrade to the Free plan.
- You'll keep access until the end of your current billing period.
Billing is handled by Stripe — PortfolioPilot doesn't store your full credit card details. If you believe you were charged in error, email support@portfoliopilot.com — we'll investigate and fix it asap.