Knowledge Center

Will I lose my data if I downgrade?

No. Your connected data remains in your account. Downgrading affects feature access, not your stored information.

What does “multi-user login” mean in the Pro plan?

The Pro plan allows multiple users to securely access the same account. This is useful for households, partners, or collaborators who want to share your portfolio analytics and insights (e.g. accountants, bookkeepers, assistants, etc).

What’s the difference between Free, Gold, Platinum, and Pro?

Free gives you a complete view of your net worth and access to core planning tools.

Gold adds personalized investment recommendations, hidden fee detection, tax impact analysis, tax-loss harvesting suggestions, and limited use of our AI Assistant.

Platinum includes everything in Gold plus fee optimization, tax-efficient distribution recommendations, AI equity research, future custom simulations, and full AI assistant access.

Pro is designed for investors with complex portfolios. It includes everything in Platinum plus 1:1 quarterly expert calls, private equity modeling, advanced liquidity & cash-flow analysis, multi-user login, and async document import.

Who is behind PortfolioPilot?

PortfolioPilot is developed by a team of technologists and financial professionals with backgrounds in economic research, machine learning, and large-scale financial systems.

Team members have experience building AI-driven platforms and have previously worked at institutions such as Bridgewater Associates and NASA. The platform is designed to apply data-driven portfolio analytics in a way that is accessible to self-directed investors.

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Is there a discount for paying annually?

Yes - annual billing saves:

Gold drops from $29/month to $20/month ($240/year) - 30% saving
Platinum drops from $99/month to $49/month ($588/year) - 50% saving
Pro drops from $149/mo to $99/mo - 33% saving

You can switch between monthly and yearly at any time.

What does Platinum include that Gold doesn’t?

Platinum adds AI equity search, unlimited research tool usage, fee optimization analytics, and an enhanced AI assistant (100 queries/day)—on top of everything in Gold.

What is the refund and cancellation policy?

Subscriptions are billed monthly and can be canceled at any time through the Subscriptions tab. For any questions about processing refunds, please contact us at support@portfoliopilot.com.

What kind of support can I expect with a subscription?

Gold and Platinum subscribers can expect to receive premium support. This means Gold and Platinum subscribers will have their issues escalated to the highest priority for our support team. Pro subscribers receive our highest level of support, including priority quarterly 1:1 expert calls to help with your setup and product questions.

Can I try the product before committing to a subscription?

Yes, we offer a 10-day free trial of all premium features and allow you to cancel at any time! (no credit card required)

How does PortfolioPilot help me?

Our portfolio management system simplifies the complicated investing process to help you try to improve performance while easing your stress. The platform allows you to connect all components of your net worth (multiple portfolios, real estate, crypto, etc). After understanding your investor profile and preferences, the system uses a Recommendation Engine backed by hedge fund inspired models & AI to provide personalized suggestions, portfolio optimization, visualize diversification, and much more. We produce a personalized Portfolio Score and full portfolio assessment to help you understand how changes to your investments will impact your overall financial plan.

How does PortfolioPilot keep my data secure?

PortfolioPilot is serious about keeping your data safe with bank-level security. We do not store any bank details or login information and do not have access to change/modify any of your investments - you are always in control. At any point, you can request that all personal information be deleted.

I am retired. Does PortfolioPilot work for me?

Yes. PortfolioPilot.com is designed to help retirees manage withdrawals, taxes, and portfolio risk with confidence. It analyzes your full financial picture (including taxable accounts, IRAs, 401(k)s, cash, and real estate) and can help with:

Planning around Required Minimum Distributions (RMDs)
Retirement modeling using scenario forecasts and Monte Carlo simulations
Tax-efficient withdrawal recommendations across account types
Reducing unnecessary fees and improving diversification

Retirement investing is about making smart, sustainable decisions and PortfolioPilot.com helps you stay aligned with your goals.

For more help, contact support@portfoliopilot.com