Why are my imported values incorrect?
We don’t have direct access to your brokerage accounts; rather, we rely on various industry-standard connection partners (Plaid, Yodlee, Snaptrade) to serve up your account holdings for analysis. Unfortunately, sometimes there are mapping mistakes.
To resolve these issues, we recommend you take these steps:
- Remove your portfolio from the net worth page and connect your account again.
- Try another connection partner. Some brokerages are listed under multiple connection partner and we display them in order of most likely to succeed. You might have better luck with another partner.
- Use our Manual input or AI Portfolio upload option. NOTE: this will require you to manually re-sync your holdings when you change them in your brokerage account.
You can sever the link with your connection partner and turn your previously connected portfolio into a manual portfolio. From here, you can make the required changes to correct your PortfolioPilot holdings.
Alternatively, you can copy & paste your holdings data into our AI Portfolio upload, which will parse your portfolio and import it automatically. It's very easy and typically takes less than a minute.
Finally, please contact us at [email protected] if something is wrong and include as much information as possible (namely, what values are incorrect and what they should be). We will create a ticket with the connection partner to get a resolution, and once they fix the underlying issue it should also be fixed for any other service that you also use them to connect with.