Back to all stories

The “Telling the Truth is Optional” Advisor

Original source

I had a client who was retiring, and we were in the process of rolling over his 401(k) and pension. In our conversations, I learned that he had purchased a fixed annuity at his local bank a couple of years prior.

Since they wanted to consolidate all of their investments, they were more than comfortable transferring everything to me – but I knew that they had just taken out the fixed annuity a couple of years prior.

My inclination was that there was probably some type of surrender charge attached to it. I inquired about this to the client, and they were under the impression that there was not a surrender charge and that they could take their money; principal and interest, and walk away at any time.

Why did they believe that you ask? Because that’s what the advisor had told them. The advisor had told them they could take out the investment, take their guaranteed interest at any time, and walk away with everything without penalty. Now, once I heard that, as much as I wanted to believe them, I knew something sounded fishy. I had them call the bank and talk to the advisor to clarify how it actually worked. As it turns out, it wasn’t that way at all.

Yes, they could walk away with the principal, but all the interest that they accrued would be forfeited, and in their case, it was approximately $7,000 that they’d be leaving on the table.

Obviously, we weren’t about to give up a big chunk of money just for the sake of consolidating, so we left it as-is to revisit when the surrender period expired- which was four years away! Lesson Learned:Just because the advisor tells you something doesn’t necessarily mean it’s true. If something sounds too good to be true, ask for it in writing.

ISSUES
Poor Communication
High Fees

Related Horror Stories

They must be the good guys, right?

Read full story

Stay away from FirstCommand! They sell themselves as "military-friendly financial advisors," but in reality they're just commissioned salespeople.

I thought I was doing the right thing as a new officer for my financial future by promptly going down to the local First Command office and signing up for their investment and life insurance products (they sponsor events on base and their "advisors" are prior military, so they must be the good guys, right?), but it took me 12 years to realize I was being taken for a giant ride.

One of the funds they had me in was so awful that when I went to liquidate it as part of transferring my assets to Vanguard, I found out that the fund had lost so much in value and so many people put in redemption requests that the fund had stopped distributions (TFCIX).

I've since moved all my assets to Vanguard, but I still have $2K in TFCIX languishing back at FirstCommand because I still can't redeem those shares to this day. Bottom line is that you can do a lot better for yourself elsewhere; don't give these guys your hard-earned money.

Read more
ISSUES
High Fees
Conflicts of Interest

not confident and can't trust my financial advisor

Read full story

I am 27 years old and recently inherited about $700,000. My family has a financial advisor through a more prominent firm, but I can not trust the guy. He is charging +2% fee on our total sum. He got a lot of customers, so I feel like he does not have enough time/energy to focus on my wealth.

I have been studying/reading and thinking about doing it by myself through Vanguard's index funds. I'm thinking put majority of my money in couple index funds and let it sit for years without making adjustments. However, I am pretty scared that I'm going to blow all my money.

Some say I should hire a financial advisor, but it seems like FA are all trying to do whatever is in THEIR best interest (although they say that they will be my fiduciary).

Edit: I'm sorry. I don't think I was clear regrading the fee he is charging us. 2% is one time fee as long as I leave it in that designated mutual fund. What I meant by total sum is $ I will put into a mutual fund and after that i guess there are some "hidden" fees. I guess the fee is set by each mutual fund company and he gets a little portion of that 2%.

Read more
ISSUES
High Fees

When Trust Turned to Betrayal: How a Sizable Inheritance Was Bled Dry

Read full story

One man I knew inherited from his parents their entire and sizable estate, which was put in trust; and there was a trustee named by the last surviving parent to settle the debts of the estate, sell some real property, and pay a set amount of money per month for life to the trust beneficiary.

Zero. ($0). No monthly payments happened. A month, three, six, a year passed. My friend was ultimately told the decedent’s debts exceeded the trust assets, and there were no funds left in the trust. Debts included substantial fees for financial advisors, the trustee, and lien(s?) on property my friend had no way of knowing even existed.

I said, “get a lawyer. Now!”

Nobody would take the case. My faith was totally ruined and I now do not have the belief that it is a good idea to appoint anyone as a financial advisor, least of all anyone working in banks as financial advisors or as trustees. Even with a scrupulous outside and unaffiliated CPA accountant, and regular financial reports by that objective third party CPA, there is no way to understand if a financial advisor or trustee is or will be faithful, because most heirs and beneficiaries don’t even know how to understand even simple financial reports. It seems to me that trusts as a means of conveying property after death just make trustees and lawyers wealthy at the expense of bereaved people who are the rightful heirs.

The sizeable estate my friend was to inherit was somehow mysteriously bled dry. I figure the best thing to do if you are wealthy is to give your money away while you are alive to those you wish would have it after your death. There is too much opportunity for uncheckeable theft, otherwise. Heirs and beneficiaries are not as financially savvy as financial advisors, and are vulnerable prey.

Read more
ISSUES
Deceptive Practices
Poor Communication
Read more stories

Share Your Story

Have you had a negative experience with a human financial advisor or other human “financial expert”? Share your story to help others avoid similar issues. Together, we can shed light on the importance of reliable, unbiased financial advice - its been a big motivator for us to build PortfolioPilot.

Shield icon representing anonymity protection
Don't worry, stories are anonymous!
Thank you for adding your story - we'll review for compliance reasons and post it in the next few days!
Oops! Something went wrong while submitting the form.