Back to all stories

Trapped in Complexity: How a Boutique Firm Turned Simple Finances into a Lifetime of Fees

Original source

My husband’s family has used a boutique firm of financial advisors for years, and honestly, they are probably the best of the best. Independent, fee-for-service—they are very good at what they do. However, I still have some massive issues with them.

Essentially, they have overcomplicated everyone’s finances to a point where the family is now reliant on them for everything. They could probably never extract themselves from their services even if they wanted to. I think this is their ultimate business model. My in-laws have a highly complex portfolio of 30-40 investments (shares, managed funds, etc.), and yet their fund grows less than my simple VAS/VGS portfolio. They pay these guys something insane like $30K per year in fees.

The same firm took on my sister as a client, despite her having extremely simple and minimal finances, charging her $5K per year for insurance and tax advice and complicating her super and other things to the point that now she can’t manage it by herself. I think they honestly should have told her she didn’t need a financial advisor.

Prior to learning about finances and “going it alone,” they had my husband involved in several managed funds that were charging him 1.5% per year and making around 5-6% before fees. Way worse than a simple ETF. I worked out that his money grew about half the amount it would have if we had just been using ETFs from the beginning. And yet, when we mentioned our change of plan, they still recommended we didn’t go with ETFs and stayed with the managed fund. It didn’t make sense.

Again, my theory is simply that they don’t charge commissions on these things, but by having them manage our money and invest into funds for us, they can charge us fees for service and keep things sufficiently complex so we need to keep using them year after year. I think it’s all a bit of a rort, really.

ISSUES
Deceptive Practices
High Fees

Related Horror Stories

Just realized how much we are paying for financial advisor

Read full story

We are invested with a big name financial investment company but have a good relationship with our financial advisor. Until today I never thought about how much it cost. The rate is 1.35%. I always thought that was 1.35% of the profit but apparently it’s the entire balance. Our rate of return last year was -8%. Yes that is negative.

Well on top of this we were charged our fee of $3600. I have no idea what to do. My husband and I both have IRAs a few stocks, a CD, 2 529s for our kids. How do I get this money out and how can I invest this. I had luck with vanguard in the past when I was single but had some tax issues once we got married that is when we went to the financial advisor. Edit: so the -8% is actually April 2022-April 2023. My actual rate for jan 2022-dec31 2022 was -23.4% plus they still charged the 1.35% so in actuality in 2022 I was down 24.75%!!!!! I feel like such an idiot.

Read more
ISSUES
High Fees

The worst thing I did financially was seeing a financial planner

Read full story

Long story short, recently saw a Financial Planner as I was about to make my first home purchase. It was a stressful time and I was looking to consult a professional to make sure I could afford long-term. I'm not financially illiterate but I'm not an expert, especially with things like forecasting how finances can affect my future long-term. In retrospect, I really should have seemed multiple planners but ended up going with the one due to time restrictions in the property search (pre-approval and the like).

This planner wasn't exactly badly reviewed. The process seemed legit, starting off with an SOA (Statement of Advice) being issued and a good amount of questions and direction from me. I wasn't quite sure what this document would entail but basically, it had some basic general advice (skewed a little bit) followed by switching my super to their fund and buying some life insurance through them. I got the piece of paper with this advice and found out that they would cost 11% of my total super to engage for the entire year which is huge. There was more content of disclaimers than actual advice. Probably only 3 pages of actual numbers.

Basically, after a year of engagement, I'd be worse off financially than if I hadn't engaged them at all. I should have read between the lines but this wasn't clear during the engagement phase.

Anyway, I coughed up the amount for the SOA (a month's salary) because I had signed for it, but I feel like they shouldn't have engaged me if I was going to be financially worse off after their services. The percentages weren't made clear until the advice was issued which was basically a glorified fee proposal.Anyway, let this be a warning to you all to really hone in on what you're getting if you do seek it and decide if it's not something you can figure out yourself. It was a waste of time and money for me and can't help but feel I was tricked as I'm not an expert in this field. I've put it down to a hard lesson learnt.

Read more
ISSUES
Deceptive Practices
High Fees

When Trust Turned to Betrayal: How a Sizable Inheritance Was Bled Dry

Read full story

One man I knew inherited from his parents their entire and sizable estate, which was put in trust; and there was a trustee named by the last surviving parent to settle the debts of the estate, sell some real property, and pay a set amount of money per month for life to the trust beneficiary.

Zero. ($0). No monthly payments happened. A month, three, six, a year passed. My friend was ultimately told the decedent’s debts exceeded the trust assets, and there were no funds left in the trust. Debts included substantial fees for financial advisors, the trustee, and lien(s?) on property my friend had no way of knowing even existed.

I said, “get a lawyer. Now!”

Nobody would take the case. My faith was totally ruined and I now do not have the belief that it is a good idea to appoint anyone as a financial advisor, least of all anyone working in banks as financial advisors or as trustees. Even with a scrupulous outside and unaffiliated CPA accountant, and regular financial reports by that objective third party CPA, there is no way to understand if a financial advisor or trustee is or will be faithful, because most heirs and beneficiaries don’t even know how to understand even simple financial reports. It seems to me that trusts as a means of conveying property after death just make trustees and lawyers wealthy at the expense of bereaved people who are the rightful heirs.

The sizeable estate my friend was to inherit was somehow mysteriously bled dry. I figure the best thing to do if you are wealthy is to give your money away while you are alive to those you wish would have it after your death. There is too much opportunity for uncheckeable theft, otherwise. Heirs and beneficiaries are not as financially savvy as financial advisors, and are vulnerable prey.

Read more
ISSUES
Deceptive Practices
Poor Communication
Read more stories

Share Your Story

Have you had a negative experience with a human financial advisor or other human “financial expert”? Share your story to help others avoid similar issues. Together, we can shed light on the importance of reliable, unbiased financial advice - its been a big motivator for us to build PortfolioPilot.

Shield icon representing anonymity protection
Don't worry, stories are anonymous!
Thank you for adding your story - we'll review for compliance reasons and post it in the next few days!
Oops! Something went wrong while submitting the form.